Terms of Service

1. Introduction

Welcome to DikenalAI.

These Terms of Service (the "Terms") govern access to and use of the DikenalAI platform operated by PT Solusi Sistem Teknologi, referred to as "DikenalAI", "We", or the "Service Provider".

DikenalAI is a Software-as-a-Service (SaaS) platform that provides analysis and optimization of brand and product visibility on artificial intelligence (AI) platforms, including assessment, analytics, brand visibility, citation analysis, product feed management, and integrations with third-party services.

By signing up for, accessing, or using the Platform, users confirm that they have read, understood, and accepted these Terms.

If a user does not accept these Terms, the user may not use the DikenalAI services.

2. Definitions

In these Terms:

• Platform means the website, applications, systems, dashboard, API, and all digital services provided by DikenalAI.
• User means any individual or business that accesses or uses the Platform.
• Account means a user account created to access the DikenalAI services.
• User Data means all information, content, business data, product catalogs, and other information provided or connected by the user to the Platform.
• Third-Party Services means external services integrated with DikenalAI, including Google Search Console, Google Merchant Center, Shopify, and other technology services where available.
• Google User Data means data DikenalAI obtains through Google APIs on the basis of user authorization.

3. Scope of Services

DikenalAI may provide the following features and services:

1. AI Visibility Assessment.
2. Brand Mention and Share of Voice Analysis.
3. Citation Sources Analysis.
4. AI Readiness and Website Assessment.
5. Product Feed Management.
6. Google Search Console Integration.
7. Google Merchant Center Integration.
8. AI Commerce Distribution.
9. Brand and Product Intelligence Dashboard.
10. Analytics, Reporting, and Recommendation Features.

Feature availability may differ by plan type, access rights, operating region, and Platform development.

We may add, change, or develop features while respecting users' rights and applicable law.

4. Registration and Account Security

To use certain services, users must create an Account.

Users agree to:

• Provide correct, accurate, and current information.
• Keep account credentials confidential.
• Not share account access with unauthorized parties.
• Notify Us if an account is used without permission.
• Be responsible for activity carried out through their account, in accordance with applicable law.

DikenalAI may restrict or suspend an account where there are signs of misuse, a security breach, or a violation of these Terms.

5. Google Services Integration

DikenalAI lets users connect their Google accounts through the official Google OAuth 2.0 mechanism. Integrations may include Google Search Console and Google Merchant Center.

By connecting a Google account, the user:

1. Authorizes DikenalAI to access information within the permissions or OAuth scopes selected and approved.
2. Confirms that they have the right or authority to connect the relevant Google account and properties.
3. Permits DikenalAI to process the information obtained to provide the requested features.
4. Understands that data access and availability depend on Google's permissions, APIs, and applicable terms.

DikenalAI does not request users' Google account passwords.

Users can revoke authorization at any time through their Google account settings. Revocation may make features that require the Google integration unavailable.

Use of Google services remains subject to Google's applicable terms, including:

• Google Terms of Service.
• Google API Services User Data Policy.
• Google API Services User Data Policy Limited Use Requirements.

DikenalAI is an independent service. It is not part of, operated by, or automatically endorsed or sponsored by Google.

6. Ownership of and Rights to User Data

Users retain their rights and interests in the User Data they upload or connect to the Platform.

Users grant DikenalAI a limited, non-exclusive license, for as long as needed, to use, access, process, store, and display User Data solely to:

• Provide the requested services.
• Run Platform features.
• Generate assessments and reports.
• Provide integrations with third-party services.
• Maintain the security and operation of the Platform.

This license does not give DikenalAI ownership of User Data.

Users are responsible for ensuring they have the rights, authority, and legal basis needed to provide User Data to DikenalAI, including where that data contains Personal Data of others.

7. Use of AI and Analysis Results

DikenalAI uses AI technology and analytics systems to generate assessments, insights, recommendations, and reports.

Users understand that:

1. AI analysis results can change depending on the model, data sources, time, and processing method.
2. The results provided are information and recommendations that support decisions.
3. DikenalAI does not guarantee that a brand or product will always be recommended by ChatGPT, Google Gemini, Perplexity, Claude, or other AI platforms.
4. DikenalAI does not guarantee search position, brand mention volume, citation count, sales, or any particular business result.
5. AI results may contain inaccuracies and must be verified by the user before being used for important decisions.

Unless expressly agreed in a separate written agreement, no analysis result is a guarantee of commercial performance or any particular business outcome.

8. Product Feed Management and AI Commerce Distribution

DikenalAI may provide features to manage, optimize, and distribute product information through supported integrations and distribution channels.

Users are responsible for:

• The accuracy of product names and descriptions.
• The correctness of prices and currency.
• Product availability.
• Photos and marketing materials.
• Product identifiers and SKUs.
• The legality of products and distribution rights.
• Compliance with the policies of the relevant marketplaces and distribution platforms.

DikenalAI does not guarantee that every processed product will be accepted, approved, displayed, or recommended by Google, OpenAI, marketplaces, or other third-party platforms.

Approval and availability of product distribution may depend entirely on each provider's policies, technical requirements, and decisions.

9. Plans, Fees, and Payment

DikenalAI services may be offered through free plans, pay-per-use, prepaid plans, subscriptions, or special commercial agreements.

Pricing, service periods, quotas, and payment methods will be shown on the Platform or set in a separate commercial agreement.

Users agree to:

• Pay the fees for the plan selected.
• Comply with the payment terms.
• Provide correct payment information.
• Meet applicable tax obligations as required by law.

Fees already paid are generally non-refundable, unless expressly provided in a refund policy, a separate agreement, or required by law.

Return Policy →

10. Prohibited Use

Users may not use the Platform to:

1. Carry out unlawful acts.
2. Access systems or data without permission.
3. Disrupt the security or stability of the Platform.
4. Upload malware or harmful code.
5. Infringe the intellectual property rights of others.
6. Submit false or misleading information.
7. Use third-party integrations in a way that violates the provider's policies.
8. Sell, share, or misuse account access without permission.
9. Reverse engineer or try to obtain the Platform's source code, except as permitted by applicable law.
10. Engage in fraud, manipulation, or acts that harm others.

11. Intellectual Property Rights

All rights in the Platform, including its design, systems, software, source code, algorithms, trademarks, documentation, and technology, belong to DikenalAI or its licensors.

Users do not acquire ownership of the Platform by using the services.

Users retain their rights in content and User Data that they lawfully own.

Use of the DikenalAI name, logo, and marks without written permission is not allowed, unless permitted by applicable law.

12. Service Availability and Changes

We strive to provide secure services that are continuously accessible.

However, users understand that the service may be disrupted by:

• System maintenance.
• Network disruptions.
• Infrastructure problems.
• Changes to or disruptions of third-party APIs.
• Security updates.
• Circumstances beyond Our control.

We do not guarantee that the Platform will always be available without interruption.

We will try to give notice of maintenance or material changes that may affect users' service.

13. Privacy and Personal Data Protection

The use of Personal Data on the Platform is further governed by the DikenalAI Privacy Policy.

The Privacy Policy is an integral part of these Terms.

DikenalAI processes Personal Data in accordance with the PDP Law and applicable regulations.

Users must ensure that data of other parties provided to the Platform has been lawfully obtained and used.

Privacy Policy →

14. Account Suspension and Termination

DikenalAI may suspend or terminate a user's access if:

• The user violates these Terms.
• There is illegal activity or misuse of the Platform.
• There is a significant security risk.
• A third-party integration is no longer available or permitted.
• Termination is required by law or an order from a competent authority.

Users can stop using the services and request account closure through DikenalAI's official support channels.

After an account is terminated, User Data will be handled in accordance with the Privacy Policy and applicable retention and deletion provisions.

Termination of an account does not remove payment or legal obligations that arose before termination.

15. Limitation of Liability

To the extent permitted by applicable law, DikenalAI is not liable for:

• Business decisions made solely on AI analysis results without user verification.
• Changes to algorithms or policies of third-party platforms.
• Service disruptions caused by external service providers.
• Inaccuracies in information provided by users.
• Loss of business opportunities or unrealized profits due to factors beyond DikenalAI's control.

Nothing in this section is intended to remove or limit liability that cannot be excluded by law, including consumer rights and liability required by law.

16. Indemnification

Users are responsible for losses arising from unlawful use of the Platform, misuse of the services, or infringement of third-party rights caused by the user's actions, to the extent provable under applicable law.

This provision does not remove DikenalAI's liability for breaches of its own obligations.

17. Changes to the Terms

We may update these Terms from time to time to reflect changes in services, technology, operations, or law.

Material changes will be notified to users through the Platform or official communication channels.

Use of the services after a change takes effect is subject to the updated Terms, provided that notice and consent are handled as required by applicable law.

18. Governing Law and Dispute Resolution

These Terms are governed by and interpreted under the laws of the Republic of Indonesia.

Any dispute arising from use of the Platform will first be resolved through deliberation and negotiation in good faith.

If no agreement is reached, disputes are resolved through the legal mechanisms in force in the Republic of Indonesia and the courts with jurisdiction under the law.

These Terms do not reduce a user's rights as a consumer to use the dispute resolution mechanisms available under law.

19. Miscellaneous

If any provision of this document is declared invalid or unenforceable, the remaining provisions stay in effect to the extent permitted by law.

DikenalAI's failure to exercise a right is not a waiver of that right.

Special commercial terms agreed in writing between DikenalAI and a user may govern particular matters in more detail.